Shipping Policy

Last Updated: October 26, 2023

Thank you for shopping at cruviona.top! We are committed to providing you with the best possible shopping experience. Below you will find detailed information about our shipping process.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons, sales events, or due to unforeseen circumstances. We appreciate your patience.

2. Shipping Methods & Costs

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on the weight, dimensions of your order, and your delivery address.

  • Standard Shipping: Estimated delivery times will be provided at checkout. Cost will be calculated at checkout.
  • Free Standard Shipping: We are pleased to offer free standard shipping on all orders over $50 (after any discounts and before taxes).
  • Expedited Shipping: Available for select items and destinations. Options and costs will be displayed at checkout.

3. International Shipping

We are proud to offer international shipping to a selection of countries, including the United States (US) and the European Union (EU). Please note the following regarding international orders:

  • Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tell Zane (cruviona.top) is not responsible for these charges if they are applied and are your responsibility as the customer.
  • International Shipping Costs: Calculated at checkout based on destination and order specifics.
  • International Delivery Times: International delivery times can vary significantly depending on the destination and local customs processing.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package’s journey.

5. Lost or Damaged Packages

If your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you believe your order is lost or significantly delayed, please contact us at [email protected] with your order number, and we will look into it for you.

6. Contact Us

If you have any questions about our Shipping Policy, please do not hesitate to contact us: